What is the Return Policy?
We're here to make sure you're 100% satisfied with your experience. Our sales team will do everything possible to ensure you're comfortable with placing an order and happy with the products you receive.
For one reason or another, you may need to return your products. In the case of a return, we have a few guidelines you should know about. Read on for the full scoop!
Returning Blank Products
LED Promos Gift accepts returns of BLANK unopened products still in their original packaging that have never been used. All returns must be mailed by either UPS or FedEx within 30 days of the date of original purchase. There is no charge to return defective (as determined by LED Promos Gift) goods. A UPS label will be provided in the event your order is defective. All other returns are the responsibility of the customer.
How to Return Printed Products
We can't accept any products once they've been printed with your design or text. This might seem scary as most of our products are customized, but don't worry, we aren't going to leave you in the dark.
You'll know exactly how your product will look before you order with a free virtual proof. If it doesn't look right, let us know and we'll fix it. Your order doesn't get started until you give us the a-okay!
Plus, you can get a free sample of your product (up to $7 for qualified customers/addresses), so you'll know what you're getting before it even arrives.
Have No Fear, Our Team is Here!
While we pride ourselves on excellent customer service, it's possible there may be a mistake with your order. Before we can begin your claim, you'll need to provide a sample of the damaged or misprinted goods. Snap a few pictures and send them over to our team, or better yet, send us a physical sample of the product. We may need to test it out in person depending on the claim. Keep in mind that no returns are accepted after 5 working days so let us know if you have a concern ASAP and we'll take care of the problem! Remember, we're here to make sure you're happy, every time!
If you do have any concerns, please be sure to reach out to us within 5 working days after you receive your order. Any return past this point may not be processed. It's all about making sure we continue offering the best of the best to every customer!